This place is a joke and wont be getting any more business from me that's for sure. Seems that Webers doesn't value its customers as much as it attempts to upgrade the appearance of their business. Back in the day, you could at least get reasonable customer service, my co workers and I would come here on our lunch break, sometimes after work or if we were really feeling ourselves we would come on Friday nights. My last two very recent visits here have not been the best nor has the customer service. I've placed orders recently over the phone but when I arrive there is no cook and the management team blatantly lies. Now this last experience I spoke to the manager and advised that my last experience was not the greatest and he promised my order would be ready in 20 minutes. Well when I get there, there is no cook, the manager was not even there which means the phone was probably forwarded to his cell phone, the batender said she got the order from the manager but she doesn't work in the kitchen and has no idea where the cook is or if the cook is even coming. I thought I was being punk'd but after being baffled, I became pissed that the manager would even lie to me and tell me that my order would be ready in 20 minutes when there is not even a cook at this place and guess what the manager wasn't there either. What kinds of bafoonery of a business are they running here at Webers. I have been coming here since 2001 and until the last 2 times I never had a problem. What kind of manager lies to their customers? A word goes a long way, the best form of advertisement is by word of mouth and I am going to tell and reach everyone possible to stay away from this place. The best way is to hit them in their pockets when they will not get any customers and maybe then they will wake up and not treat their customers like crap with lies and lack of customer service. I called the number back which led to the manager and told him that I would not be paying for my food, When and if the cook did arrive and why should I after such horrible customer service. I even asked why he lied and he couldn't answer that but he wanted to give me a discount, the hell he was, I shouldn't have to pay for anything after being blatantly lied to. The manager said he would call me back and he did 30 minutes later to say that the cook would be there in 20 minutes but then soon after he calls the bartender and she says the cook would be there until 40 minutes. Again a second lie from the manager, what in the sam hell. They are going to reap what they sow and this is not the way to treat loyal customers or customers at all. I don't have to put up with such nonsense so I left and told them that word travels far. I wouldn't recommend this place to my worst enemy.
Like
Dislike 
