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How cool has Plano become? Well, a trip to Urban Crust will show you. From the warehouse-chic dining room to the wood burning oven to the chill-we mean chill-top floor lounge, the place is the very definition of urban. The pizzas stand out, thanks to chef Salvatore Gisellu (formerly of Daddy Jack's) skill with flame and crust. Service is informally Plano.
Wow, criticizing a restaurant because it won't allow to bring your own food is pretty low rent. Right nx423 and SlamFish? Pay no attention to the last two reviews. URBAN CRUST is a wonderful addition to the Plano restaurant scene. Good food, great service. Young professionals and families feel comfortable and welcome. I plan to go for brunch tomorrow. Great pizza, and an excellent bar tender who know what a Martini is and is not. Yes, there is good food, great atmosphere north of 635.
Pizza is good but service and management is horrible. 1. They state they don't take reservations unless your party is willing to commit to $700 worth of food at a pizza joint but their website does not say anything about a minimum unless you want the wine room. 2. Even if you have new borns they won't open the door 5 minutes early so you can settle in and stay warm, they just keep the doors locked and look annoyed that you even attempted to open the door in the first place. 3. They charge a CAKE CUTTING fee of $1/person and try to just slip it into your bill hoping you won't notice. 4. If you happen to try and talk with the manager about an erroneous and unknown fee on your bill all they will say and continually reiterate is as i quote: "your lucky that your party got to sit together!" even though your party was the 3rd group in from opening.
Think again before you decide to have bday party at "Urban Crust" downtown Plano. Not only they charge you $1 for each customer for cup cakes you bring to the restaurant (which they would not let you know about this fee until we had to find out ourselves in our checks), they'll also say "You're lucky your party gets to sit together. And every restaurant charges for cutting cake fee". Sorry "Urban Crust", we have had a bday party at "Twisted Roots" at Legacy, they didn't charge us a penny for 30 cup cakes we brought. They also helped us putting chairs and tables together so that our party could sit together even though they does not take reservation like you. And the reason we got to sit together, "Urban Crust", it's because we got there before the restaurant opened. As you said you would take our 20-people-party reservation only if we would order $700 worth of your pizza, otherwise, walk-in only. That's why we got to sit together. Your food is good but your service sucks. Your manager is the worst. Apparently they don't appreciate you bringing in customers for them. Keep being so snobbish and good luck with your business!
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Yesterday, we gave you the goods on Salvatore Gisellu, executive chef at Urban Crust. Today, we asked Gisellu to finish a few sentences for us. Tomorrow, he shares one of his recipes. (Gisellu's word... More »
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