New York, NY 10013
Village Voice's Description
Low-end city bikes fly off of Gothamas floors, as riders clamber for the dependable ride, featuring a sturdy frame and tires thicker than a road bikeas but thinner than a mountain bikeas. Owned by Toga Bikes, Gotham carries names like Specialized, Giant, and Cannondale. Once a bike is purchased, Gotham recommends securing it with two locks, such as a lock and a rope lock, as most bike thieves carry only one type of tool.
I ran in here about a week ago to buy a bike lock because I had forgotten mine. Unassisted, although the store was nearly empty, I picked a lock and presented it, with my debit card, to a clerk at the counter. I was told "We don't take credit cards." Frantically, I was late for an appointment, I ran over to a bank, got cash, and came panting back only to be told "Oh yeah, we take... More >>
I ran in here about a week ago to buy a bike lock because I had forgotten mine. Unassisted, although the store was nearly empty, I picked a lock and presented it, with my debit card, to a clerk at the counter. I was told "We don't take credit cards." Frantically, I was late for an appointment, I ran over to a bank, got cash, and came panting back only to be told "Oh yeah, we take credit cards. He just didn't know he was supposed to push the button." "You mean you sent me out to get cash when you were taking credit cards?" I asked. The manager, Eric (who refused to give me a business card saying he didn't "feel like it.") came out from the counter and shouted at me "You think we did it on purpose?" "Did I say that?" I replied. "You think we did it on purpose?" he shouted again, so loudly the few customers in the store turned to look. "Did I say that?" I replied again. "No but you had a real nasty attitude." he replied. As this was going on a second employee shouted from behind the counter "You are the kind of person who gets on the internet and complains." (I wasn't, but I am now). and a third followed me as I left the store saying "Get the f-ck out of here." repeatedly. Outside the store Eric confronted me again and said. "If we did wrong, I'm sorry." If?! "You did do wrong." I said and left. Clearly the people who work here don't have enough training or enough customers to keep them busy. I've been to almost every bike shop south of 14th street and I've never had anything like as bad an experience as this. I'll never go in here again.
Tips from foursquare
Used to biking in the suburbs? Here's some quick tips on how you can adjust to riding around a busy city! http://www.youtube.com/watch?v=Jou16eTBX1M
Ask for Thomas! He did an amazing job fixing my complicated fold up bike. Above and beyond customer service! Thank you!!!
Someone renamed Gotham Bike shop into the Citi Bike Station which is completely wrong :-/
Bikes might be great. Service is terrible. Remind them twice what you're looking for or they'll forget they were even helping you.. In a store with no other customers.
This is a nice place 2 go 2 and buy a bike.
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