Never again… ever!
I despise companies that are more worried about making an immediate dollar rather than creating a long term customer. I mean… don't they get it??
Myself and three partners scheduled a round at McCormick Ranch on 2-11-13. Unfortunately the weather in Scottsdale didn't cooperate. It was in the lower 40's and raining when we woke up. We decided to head over in hopes it would clear. Cold weather is fine… rain and warm is fine… rain and cold makes for a miserable time.
When we checked in at the pro shop, it was only cold (about 42 degrees) and the staff in the pro shop said they checked the radar and the rain was done. Half way through the first hole, it started raining; however we forged on because we were told the radar looked good. On the fourth hole it was still raining and we were soaked to the bone, and very cold.
We headed back to the pro-shop to call it a day. We asked if we could split the cost with the golf course… we would pay for nine (we only played 3 1/2 holes) and they could refund us nine. My past experience has been that we could get a full refund because we only play a few holes.
They told us we could come back tomorrow to play, which would've been fine, but our flight was at 5:00pm the same day. They then told us that the course was not closed, so either we could play or not play but a refund of any amount wasn't going to happen.
I hope you use the $475 you got from us for 3 1/2 holes of play wisely, because I will let everyone I know to stay far away from McCormick Ranch Golf Club.
… and to think that a good will gesture on your part to split the cost with us would've resulted in a rave review.
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