You're probably used to auto mechanics doing a lot of upselling. At Long Automotive, they practice downselling. "Hey Long, do I need new brakes?" "No, they're OK." "What about the struts?" "No, you don't need that." When Long says something needs to be fixed, you can be confident that it's actually broken. And whatever you expect it to cost, the bill probably will be less. He doesn't always explain everything, and his handwriting on the invoice is all but illegible. And if you're the kind of... More »
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