Twin brothers Bob and Jim Margherio opened their Kirkwood Hardware store three decades ago, yet it's still humming. How can a 5,000-square-foot retailer survive in the age of the big-boxes? Simple, says manager Jeff Armstrong: customer service. Whether it's painting, plumbing or electrical, he and his staff have done it all with their own calloused hands, and they'll always slow down and offer thoughtful advice -- unless, that is, you need your power tools fixed ASAP or your keys copied... More »
