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The most popular menu item at Irving's Grand Sports Bar is the pizza, which is ironic because the bar is part of an Asian restaurant. But the irony doesn't stop there. The biggest draw at Grand Sports Bar isn't sports; it's karaoke on Wednesdays, Fridays and Saturdays. In fact, it's so popular that the wait can be as long as two hours on weekends. The emphasis on karaoke doesn't mean that you won't be able to catch a game at Grand, though. The flatscreen TVs scattered around the walls of the dimly lit room ensure that every seat is a good one. But if your team is losing, you can shoot a game of pool.
Come sing your heart out but please, no Journey! Each karaoke night will also feature many drink specials.
Unethical business practices.
Went in there with a date to play pool. I went to the bar to get the balls for the pool table. I went to the bar to get our beers. I asked if there was a waitress. I was told there was not. I went to the bar to get more beers. I went to the bar to get more beers. I went to the bar to order food. Shockingly, the food was brought to us. I went to the bar to order more drinks.
At the end of the night I went to the bar (see a theme here?) and closed out my tab. It was dark so I couldn't read the tab. I asked the customer next to me to read me the total. He said $107.00. WHAT??? I asked the bartender why the tab was so high. I expected it to be about $60 to $80. She told me it was because the pool table rental was on there. Begrudgingly, I added a $10 tip.
By the way, I was drinking O'Doul's so alcohol impairment was not an issue at all.
When I looked the receipt the next day, I found that they had charged an automatic 20% gratuity.
Why the hell would you charge an automatic gratuity for a 2-person party? When I went to the bar and did all the work???
The 20% gratuity was charged on the pool table rental, too. That's wrong!
The bartender purposefully deceived me by not explaining there was already a gratuity in the balance when I asked her specifically why it was so high.
I was livid! I called the phone number on the bill. The recording said "if you have a voicemail box on the system, enter it now"
A week later, I called again and finally got the manager. I asked, among other things, why the gratuity was calculated on the pool table rental. She said it was because the employees brush the table. Uh, no. Your employees didn't do a THING for us!
They are crooks. They beguile, mislead, and actively deceive you in order to get more money out of you. I would never set foot in there again!
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