The salon is clean and professional. I'm currently three treatments into the arm/bikini hair removal combo. When I called to make my first appointment, the girl have me an extremely thorough walk-through of what to expect. The technician makes me feel so comfortable and always stops to ask if it's too painful. She's a great conversationalist and it doesn't feel awkward at all when she treats private areas. The front desk staff is accommodating and friendly. Highly recommended!