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This is the best fast-food version of San Antonio Tex-Mex in town. And the prices aren't that much more than Taco Bell's. Chacho's is a small, privately owned San Antonio-based chain with a fascinating marketing premise. It uses higher-priced ingredients but keeps the cost of the food low. In order to make a profit, it has to do huge volume - which it does. If the high quality of the tacos is surprising, the number of people eating there at any given time is astonishing.
Horrible customer service from Chacho’s. I used to love their nachos, but now I haven’t been back since. Drive-thru customer service and management is horrible (this isn’t their first time). The drive-thru employee was abrupt, rude, and disrespectful. When I walked in to complain to the manager (who looked like a kid), he didn’t bother to listen to me and automatically chose his employee’s side. On top of that, he made up things he imaginarily heard I did on the intercom. So, thinking Chacho’s had respectable upper management and just had a few bad seeds, I tried contacting the owner or general manager of all the locations. I sent him several email request and voicemails to contact me, thinking he was a busy man and may have forgotten. He never returned a single one. That just shows me they are arrogant and don’t care about their customers’ concerns or complaints. I guess they think they have enough customers so they can treat their customers any which way! I plan to never go back again! Don’t support!
The "Trump Taco" at Chacho's Tacos on Westheimer in the Galleria was overloaded with grilled sirloin, mushrooms and cheese. The spinach-and-mushroom quesadilla was so full of cheese, it was almost an inch thick. My dining companion couldn't... More »
For most of us, fast food is an ugly fact of life; it's the dull, greasy stuff you eat because you're short on time and money. But cheap, quick food can be done well -- and Chacho's is proof. For starters, the restaurant's cheerful: Even on a... More »
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