Under normal circumstances, old run-down venues can be easily excused as 'Austin charmed' but there is nothing 'charming' about this place. The staff is a motley crew of the rude and mindlessly lost. Considering the manager, 'Jeff', whose offensive, childish demeanor runs rampant in the chaos, it's no surprise the employees feel free to follow his example to scurry about either pushy, lost, or terrified, absent of any real leadership. This venue was severely over-booked for a concert that I waited two months to attend. Dozens of innocent, paying customers (and more, I'm sure, as they poured in through the doors as we left), dealt with 30 minutes of being yelled at by security to find a seat where none was to be had. There was no where to even stand. No one knew what to do and there were no refunds to be given. Never, ever will I attend an event at this venue. I highly encourage those who wish to go, make sure you are 3 hours early to get a seat and, oh yes, make sure your tetanus shots are up-to-date.